Gratuity can be a confusing issue, especially if you are using products and services for which gratuity is not well-defined. This is often the case when lodging at motels, hotels, and resorts. If you are currently traveling away from home and are staying in one of these establishments, you probably have a number of questions about gratuity.
The truth of the matter is that the rules for tipping can vary from one location to the next. Some companies have very firm rules pertaining to gratuity and the amount that customers must remit. For instance, you may discover that this is an extra expense factored directly into your bill so that it is non-optional. This may be the case if you are staying at a very high-end establishment at which superior services are regularly offered. The companies that run these establishments expect a show of appreciation from their clients, given that they are going above and beyond to make their clients feel pampered and well taken care of.
Conversely, you may find yourself staying at a high-end hotel at which tips are routinely turned down by all team members. In these instance, it is actually against their employee agreements to accept money from customers for the services they render. Doing so could result in reprimand or other penalties. This is because their employers are already compensating these professionals with very generous salaries that more than accommodate them for the labor they invest. For this reason, it is best to read through the terms of service that are posted on company websites. When tipping is not allowed, most employees will graciously decline and explain why.
In a small family hotel you will likely not be expected to tip as the owners will be directly dealing with you. For non family members who serve you it may be appropriate to offer a gratuity.
One of the most confusing aspects concerning tipping is which employees should be tipped and how much each of these individuals should receive. Feeling as though they must tip each person who offers a service can make guests feel obligated to avoid the use of many included features even though they have already paid for them. This is why some hotels do not allow gratuity. They want their guests to feel comfortable using all of the services and features that they have made available, without worrying about how they will curb their travel spending.
There are certain instances in which tipping is not only socially acceptable, but expected. This is commonly the case when the performance of a duty or service entails a separate bill. For instance, people might order food up to their rooms via room service. When a check is supplied, adding a percentage of the bill to the final charge in the form of gratuity is best. Much like dining in a restaurant, adding fifteen to twenty percent is the norm. This can usually be calculated accurately by simply doubling the sales tax.
Some employees will linger in instances in which a tip is expected. Although it is not acceptable or polite for these professionals to ask for tips outright, they do often exhibit body language that can imply that tips are expected. Thus, in instances in which there is confusion, it is a good idea to pay careful attention to the body language and facial expressions of the service provider. This way, no opportunities are missed to show appreciation in the form of a monetary contribution when this show of appreciation is due.
Another aspect of tipping that hotel guests should be aware of is the way in which it can effect the services that are rendered. In some unfortunate cases, the level of service provided could decline if people show themselves as being unwilling to offer tips at times when tipping is the norm. This should not be the case, and this is another reason many of the top hotels do not allow their employees to accept tips except in the instance of room service. For those who want to enjoy seamless and hassle-free stays along with excellent customer service, offering a small amount of gratuity when it appears both accepted and necessary is a good idea.